FAQS

 

CAN I PLACE A PHONE ORDER?

We will be able to assist you over the phone should you need any help but we currently do not accept orders by phone.

 

DO YOU DELIVER IN MY AREA?

 We deliver groceries and other non- perishable items Canada- Wide and perishables like frozen meat and vegetables in specific areas in Ontario. Please click here to learn more

 

CAN I PICK UP MY ORDERS?

Yes, you can pick up your orders. You will have to choose the local pick up option on the check out page and contact us at weloveyoursmile@mychopchop.ca to schedule your pick up.

 

WHAT IS YOUR RETURN POLICY FOR PERISHABLE ITEMS? 

 When your delivery arrives, we will go through your order with you. If there is anything you’re not happy with, you can hand it back and we will replace the item or issue you a refund. Perishable items can not be returned after we leave because of hygiene concerns.

 

WHAT IS YOUR RETURN POLICY FOR NON – PERISHABLE ITEM?

You can return non- perishable items within 7 business days. All we ask is that you return these items with their original packaging. If you are not sure you are keeping an item, please do not open or remove seal (if applicable).

  

DO YOU CARRY EVERYTHING I NEED?

We carry almost everything regular African stores have, and then some. If there is any product you will like to see here, please let us know and we will do our best to make it available for you.

 

 

Do you need any more answers or help? Please send us an email at weloveyoursmile@mychopchop.ca. Yes, we love your smile!